lb44's Privacy Policy — Your Data Is Our Responsibility

01 Types of Information Collected

The lb44 platform collects various types of personal information to operate its services smoothly. The information collected can generally be divided into the following categories:

1.1 Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification)
• National ID card or passport number (when verification is required)
• Current address and contact details

1.2 Contact Information

• Email address
• Mobile number
• Preferred method of contact

1.3 Financial Information

• bKash, Nagad, Rocket, Upay, or bank account number
• Transaction history (deposits and withdrawals)
• Type of payment method

1.4 Account Activity Information

• Login time and IP address
• Gaming history and betting details
• Records of bonus and promotion usage
• Device type and browser information

02 How Information Is Collected

lb44 collects user information in various ways. The methods are described in detail below:

2.1 Information Provided Directly

When you create an account on lb44, verify your identity, add a payment method, or contact our support team, you provide information to us directly. This information is given voluntarily and knowingly.

2.2 Automatically Collected Information

While using the platform, certain information is collected automatically, such as IP address, browser type, device identifier, time of visit, and page names. This information is used to improve the user experience and ensure security.

2.3 Information Received from Third Parties

For the purposes of identity verification and fraud prevention, information may sometimes be obtained from trusted third parties, such as payment processors or identity verification agencies.

03 Purpose of Using Information

lb44 uses collected information only for legitimate and defined purposes. Those purposes are clearly stated below:

• Account Management: To handle registration, identity verification, and account security.
• Financial Transaction Processing: To carry out deposits, withdrawals, and bonus payments smoothly.
• Customer Service: To provide personalised support through 24/7 live chat and email.
• Security and Fraud Prevention: To detect unusual activity and keep accounts secure.
• Legal Obligations: To comply with applicable laws and regulations and to cooperate with legal investigations.
• Platform Improvement: To raise service quality, test new features, and improve the user experience.
• Promoting Responsible Gaming: To identify problematic gaming patterns and provide necessary support.
• Marketing and Communication: To inform you of relevant offers and updates, based on your consent.

04 Sharing Information with Third Parties

lb44 shares information with third parties only in specific circumstances and under strict controls. Those circumstances are described below:

4.1 Service Providers

Limited and necessary information is shared with trusted partners for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), identity verification, and management of technical infrastructure. These providers work with us under legal agreements and are obligated to keep your information secure.

4.2 Legal Requirements

If providing information is required by a court order, government directive, or legal process, lb44 may supply information in compliance with the law.

4.3 Business Changes

In the event of a merger, acquisition, or other business restructuring, user information may be transferred to the new entity. Users will be properly notified before any such change.

4.4 What Is Never Done

• Selling information to marketing companies
• Transferring information to irrelevant third parties without your consent
• Sharing personally identifiable information with game providers

05 Cookie Policy and Tracking

The lb44 website uses cookies and similar technologies (such as web beacons and local storage). A cookie is a small data file stored in your browser.

5.1 Types of Cookies

• Essential Cookies: To maintain login sessions, ensure security, and support the core functionality of the platform.
• Functional Cookies: To remember your preferences, such as language and display settings.
• Analytics Cookies: To understand how the platform is used and to improve services.

5.2 Cookie Controls

You can accept or reject cookies through your browser settings. Please note that disabling essential cookies may disrupt some important functions of the platform.

06 Data Security Measures

lb44 applies technical and administrative measures in line with the highest industry standards to keep your personal information secure.

6.1 Technical Security

• Use of SSL/TLS encryption technology for all data transmissions
• Encryption of stored sensitive information
• Continuous security monitoring and intrusion detection systems
• Regular security audits and vulnerability assessments
• Multi-factor authentication support

6.2 Administrative Security

• Access to information restricted to authorised staff only (principle of least privilege)
• Regular staff training and awareness programmes
• Rapid response plan in the event of a data breach
• Regular review and update of security policies

07 Data Retention Period

lb44 retains your personal information for as long as necessary or legally required. The retention period depends on the type and purpose of the information:

• Account Information: For as long as the account is active and for the legally required period after it is closed.
• Financial Transaction Records: For the period specified under applicable financial regulations.
• Marketing Preferences: Until you withdraw your consent.
• Log Files and Technical Data: Generally for a limited period, for security and troubleshooting purposes.

When the retention period ends or the information is no longer needed, lb44 securely deletes or anonymises it.

08 User Rights

Every lb44 user enjoys the following rights regarding their own information. To exercise these rights, contact [email protected].

8.1 Right to Know

You may request to know what information lb44 holds about you. We will provide that information within a reasonable time.

8.2 Right to Rectification

If there is any inaccuracy or incompleteness in your information, you may request a correction. This can be done through account settings or the support team.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained for a specific period due to legal obligations.

8.4 Right to Object to Processing

You may object to certain types of information processing, particularly use for direct marketing purposes.

8.5 Right to Data Portability

You may request to receive the information you have provided to lb44 in a structured, commonly readable format.

8.6 Right to Withdraw Consent

For any information processing carried out on the basis of consent, you may withdraw that consent at any time. This will not affect the validity of any processing carried out prior to withdrawal.

09 Protection of Minors

lb44 is a 21+ platform. We strictly prohibit registration by minors (under 21 years of age) and do not knowingly collect any personal information from them.

Age verification is in place during the registration process. If we are informed that a minor's information has been collected for any reason, we will immediately take steps to delete that information and close the account.

If a parent or guardian believes their child has registered on lb44, please contact [email protected] immediately.

10 Policy Changes

lb44 reserves the right to change or update this privacy policy at any time. The method of notifying users will depend on the nature of the change, as described below:

• Important changes: A notice will be sent to the registered email address and displayed on the platform.
• Minor changes: The update date on this page will be changed to reflect them.

Continued use of lb44 after any changes indicates that you have accepted the updated policy. We recommend reviewing this page regularly.

11 Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:

Support is available in both Bengali and English. Mentioning clearly that your request is privacy-related will help us assist you faster.